Unloc Purchaser Terms
Effective as of: March 17, 2024
Terms for Paid Services
Unloc allows you to access certain features in exchange for payment of a one-time or recurring fee, as applicable to the relevant features (each a “Paid Service” and collectively the "Paid Services"). For example, Unloc Premium (as defined below) and Subscriptions would each be considered a “Paid Service.” To the extent that you sign up for and/or use a Paid Service, your use of the Paid Services and any corresponding transactions are subject to: (i) the terms and conditions set forth herein, including the applicable terms and conditions for each Paid Service you purchase, each as listed below (collectively, the “Unloc Purchaser Terms of Service”) and (ii) the applicable Unloc Terms of Service, Unloc Privacy Policy, Unloc Rules and Policies, and all policies incorporated therein (collectively, the “Unloc User Agreement”). This Unloc Purchaser Terms of Service and the aforementioned Unloc User Agreement shall be collectively referred to in this document as the “Terms”. “Unloc” refers to the Unloc entity that provides the Paid Services to you.
Please read these Unloc Purchaser Terms of Service carefully to make sure you understand the applicable terms, conditions and exceptions.
Acceptance. By using or accessing a Paid Service(s) from Unloc, submitting payment thereunder and/or clicking on a button to commit to a one-time purchase or recurring subscription payments for the Paid Service provided by Unloc, you agree to be bound by the Terms. If you do not understand the Terms, or do not accept any part of them, then you may not use or access any Paid Services. To purchase and use a Paid Service you must: (i) be at least 18 years old and (ii) have the express consent of your respective business entity (e.g. property company, property management company, housing association, etc.) to purchase and use that Paid Service. If you are accepting these Unloc Purchaser Terms of Service and using the Paid Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Unloc Purchaser Terms of Service, in which case the words “you” and “your” as used in these Unloc Purchaser Terms of Service shall refer to such entity.
Changes to Terms, Paid Services and Pricing
1. Changes to Terms. Unloc may revise these Unloc Purchaser Terms of Service from time to time. The changes will not be retroactive, and the most current version of the Unloc Purchaser Terms of Service, available at unloc.app/purchaser-terms, will govern your use of Paid Services and any corresponding transactions. If we modify or revise these Terms after you have agreed to them (for example, if these terms are modified after you have purchased a subscription), we will notify you in advance of material revisions to these terms. Such notification may be provided electronically, including (and without limitation to) via a service notification or an email to the email address associated with your account. By continuing to access or use the Paid Services after those revisions become effective, you agree to be bound by the revised Unloc Purchaser Terms of Service. If you do not agree to abide by these or any future Unloc Purchaser Terms of Service, do not use or access (or continue to use or access) the Paid Services.
The Unloc Purchaser Terms of Service are written in English but are made available in multiple languages through translations. Unloc strives to make the translations as accurate as possible to the original English version. However, in case of any discrepancies or inconsistencies, the English language version of the Unloc Purchaser Terms of Service shall take precedence. You acknowledge that English shall be the language of reference for interpreting and constructing the terms of the Unloc Purchaser Terms of Service.
2. Changes to Paid Services. Our Paid Services evolve constantly. As such, the Paid Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Paid Services or any features within the Paid Services to you or to users generally with or without notice. Unloc is not liable to you or to any third party for any modification, suspension or discontinuance of the Paid Services. The specific terms and conditions (included below) for the specific Paid Service specify how you can cancel a subscription or, when applicable, seek a refund.
3. Changes to Pricing. Prices for Paid Services, including recurring subscription fees, are subject to change from time to time and may be increased yearly by up to 10 percent, at the beginning of each calendar year. The Supplier’s prices may also be adjusted to the extent that rules or administrative decisions pertaining to public taxes are amended in a way that affects any consideration. Unloc will provide reasonable advance notice of any material change to the price of Paid Services. For subscription services, price changes will take effect at the start of the next subscription period following the date of the price change. If you do not agree with a price change, you have the right to reject the change by canceling your subscription to the applicable Paid Service prior to the price change going into effect.
Payment Terms. Unloc offers various payment options that may vary by Paid Service, your device and/or operating system, your geographic location, or other factors. To the extent available (as Unloc may make various purchase methods available from time to time), these payment options may include agreement to pay invoices or the ability to make a web payment using Unloc's third party payment processor, Stripe (stripe.com - hereafter “Stripe”). When you make a payment, you explicitly agree: (i) to pay the price listed for the Paid Service, along with any additional amounts relating to applicable taxes, credit card fees, bank fees, foreign transaction fees, foreign exchange fees, and currency fluctuations; and (ii) to abide by any relevant terms of service, privacy policies, or other legal agreements or restrictions (including additional age restrictions) imposed by Stripe (as Unloc's third party payment processor) in connection with your use of a given payment method. Any private personal data that you provide in connection with your use of the Paid Services including, without limitation, any data provided in connection with payment, will be processed in accordance with the Unloc Privacy Policy. Unloc may share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit cards and debit cards. It is your responsibility to make sure your banking, credit card, debit card, and/or other payment information is up to date, complete and accurate at all times. If you make a payment for a Paid Service, we may receive information about your transaction such as when it was made, when a subscription is set to expire or auto- renew, what platform you made the purchase on, and other information. Unloc will not be responsible or liable for any errors made or delays by a payment processor, your bank, your credit card company, and/or any payment network. Please refer to each specific Paid Service Terms and Conditions below for payment terms applicable to that specific Paid Service, including how subscription renewals are handled and other important terms.
Application of Unloc User Agreement, Termination, No Refunds, Multiple Unloc Accounts, and Restrictions
1. The Unloc User Agreement Applies to You. YOU MUST ALWAYS FOLLOW AND COMPLY WITH THE UNLOC USER AGREEMENT. The Unloc User Agreement always applies to your use of the Unloc Service, including the Paid Services and features. Your failure to follow and comply with the Unloc User Agreement, or Unloc's belief that you have failed to follow and comply with the Unloc User Agreement, may result in the cancellation of your Paid Services. Any such cancellation will be in addition to, and without limitation of, any enforcement action that Unloc may take against you pursuant to the Unloc User Agreement. In such instances you may lose the benefits of your Paid Services and you will not be eligible for a refund for any amounts you have paid (or pre-paid) for Paid Services.
2. Why Unloc Might Terminate Your Access to Paid Services. Unloc may suspend or terminate your access to Paid Service(s) or cease providing you with all or part of the Paid Services (without any liability) at any time for any or no reason, including, but not limited to any of the following reasons:
a. Unloc believes, in its sole discretion, that you have violated the Terms or your use of the Paid Service(s) would violate any applicable laws;
b. Unloc is requested or directed to do so by any competent court of law, regulatory authority, or law enforcement agency;
c. Unloc has unexpected technical or security issues;
d. Unloc believes you have violated the Unloc User Agreement;
e. You create risk or possible legal exposure for Unloc;
f. Your account should be removed due to unlawful conduct;
g. Your account should be removed due to prolonged inactivity; or
h. Our provision of the Paid Services (in whole or in part) to you is no longer commercially viable (in Unloc's sole discretion).
3. All Transactions Are Final. All payments for Paid Services are final and not refundable or exchangeable, except as required by applicable law. We make no guarantee as to the nature, quality, or value of a Paid Service or the availability or supply thereof. Refunds or credits are not provided for any unused or partially used Paid Service (for example, a partially used subscription period).
4. Paid Services Are Non-Transferable between Unloc Accounts. Each purchase of a Paid Service applies to a single Unloc account, meaning that your purchase will apply solely to the account you were using when you purchased the Paid Service and will not apply to other accounts that you may have access to, or control over. If you have or control multiple accounts and you want access to Paid Services on each account, you must purchase the Paid Service on each account individually.
5. Restrictions and Obligations.
a. You may only purchase and use a Paid Service if you are legally allowed to use the Paid Service in your country and you live in a country supported by Unloc for the applicable Paid Service. Unloc may, in its discretion, restrict the ability to access or purchase a Paid Service in certain countries. Unloc reserves the right to modify the list of supported countries from time to time.
b. We reserve the right to refuse Paid Services transactions or to cancel or discontinue the sale or use of a Paid Service in our sole discretion.
c. You may not allow others to use your Unloc account to access any Paid Service that such person did not order.
e. YOU REPRESENT THAT YOU WILL USE THE PAID SERVICES ONLY FOR LAWFUL PURPOSES AND ONLY IN ACCORDANCE WITH THE TERMS.
Taxes and fees. You are responsible for and agree to pay any applicable taxes, duties, tariffs, and fees related to the purchase of Paid Services, including those required to be paid to either Unloc or a third-party payment processor. These taxes may include, but are not limited to, VAT, GST, sales tax, withholding tax, and any other applicable taxes. Depending on your location, Unloc may be responsible for collecting and reporting information related to transaction taxes arising from your purchase of Paid Services. You grant Unloc permission to provide your account and personal information to relevant tax authorities to fulfill our tax collection and reporting obligations.
General Terms
1. Contact Information. If you’ve already purchased a Paid Service and have any questions about the Paid Services or these Terms, you can contact us via the support link available in the navigation menu of your Unloc account. If you have additional questions, then you can contact us via the support page on our website unloc.app.
2. DISCLAIMERS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR ACCESS TO AND USE OF THE PAID SERVICES IS AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE PAID SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. UNLOC DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. UNLOC MAKES NO WARRANTY OR REPRESENTATION AND DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR: (I) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE PAID SERVICES; AND (II) WHETHER THE PAID SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. YOU ARE RESPONSIBLE FOR YOUR USE OF THE UNLOC SERVICE, INCLUDING THE PAID SERVICES, AND ANY CONTENT YOU PROVIDE.
3. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE UNLOC ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PAID SERVICES OR UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR SERVICES. FOR THE AVOIDANCE OF DOUBT, THE DEFINITION OF PAID SERVICES IS LIMITED TO THE FEATURES OFFERED BY UNLOC. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE UNLOC ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID UNLOC, IF ANY, IN THE PAST 6 MONTHS FOR THE PAID SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE UNLOC ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE “UNLOC ENTITIES” REFERS TO UNLOC, ITS PARENTS, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, AND LICENSORS.
4. Conflict. In the event of a conflict between the provisions of this Unloc Purchaser Terms of Service and those of the Unloc User Agreement, the provisions of this Unloc Purchaser Terms of Service take precedence solely with respect to your use of a Paid Service.
5. Governing Law.
These Terms will be governed by Norwegian law. The venue shall be the legal venue of Unloc.
Unloc Premium Terms and Conditions
By participating in the recurring subscription service from Unloc (“Unloc Premium”), you agree that your participation will be governed by and subject to the Terms, including the following Unloc Premium Terms and Conditions:
1. Unloc Premium Description. Unloc Premium is a recurring subscription service from Unloc that provides access to certain features, benefits, and/or services. Your subscription to Unloc Premium will automatically renew until canceled in accordance with the Terms, including these Unloc Premium Terms and Conditions.
2. Sign-up & Managing Your Account, Payment Process & Pricing, Auto-Renewal.
a. Sign Up. When you sign up for Unloc Premium you may sign up and pay invoices or using Stripe, Unloc’s third party payment partner.
b. Managing Your Account. The method you use to sign up and pay for your Unloc Premium subscription determines how you must manage your account. If you signed up and paid for Unloc Premium using Stripe, Unloc’s payment processor, you can manage your subscription on Stripe, which can be accessed via the Unloc website within your Unloc Premium settings once you have logged into unloc.app. For more information about managing your Unloc Premium account and your subscription to Unloc Premium, you can check out the support page on our website unloc.app.
c. Payment Process & Pricing. The price of an Unloc Premium subscription is set by Unloc. If you purchase an Unloc Premium subscription, you do so by paying a subscription fee in advance on a recurring basis. When you subscribe to Unloc Premium you expressly agree that you are authorizing recurring payments, and that payments will be made by the payment method you have selected until the applicable Unloc Premium subscription is canceled by you or by Unloc. Your payment information will be automatically processed at the start of each subscription period. If your payment information is declined, you must provide new payment information for your Unloc Premium subscription or your subscription will be canceled. If you provide new payment information and your payment account is successfully charged, your new Unloc Premium subscription period will be based on the original renewal date and not the date the successful charge took place. If you chose invoicing as payment method, ongoing consideration will fall due for payment 14 calendar days after the invoice date, and for the first time no earlier than 14 calendar days after having entered into this agreement. All prices are stated excluding value added tax, but including customs duties and any other indirect taxes. For UK based entities: This is a service that’s encompassed by the regulations of reverse charge in the law of value added tax. There are no refunds or credits for any partial subscription periods, including in a situation where certain features, benefits and/or services are modified or discontinued. SUBSCRIPTION PLANS ARE PREPAID, NON-REFUNDABLE (UNLESS REQUIRED BY LAW), AND AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS THE SUBSCRIPTION IS CANCELED FOLLOWING THE CANCELLATION PROCEDURES BELOW.
3. Canceling Your Subscription. You can cancel your Unloc Premium subscription at any time. If you purchased your Unloc Premium subscription using Stripe, Unloc’s payment processor, you may only cancel your subscription via Stripe, which can be accessed via the Unloc website within your Unloc Premium settings once you have logged into unloc.app. Regardless of how your subscription was purchased, your subscription automatically renews unless you cancel at least 30 days before your subscription period ends. If you cancel your subscription, your subscription will remain active from the time you cancel until the end of your current subscription period. You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law. Additionally, Section 4 below is applicable to users living in a EU Member State or the UK. For more information about canceling your Unloc Premium account and your subscription to Unloc Premium, you can check out our support page on our website, unloc.app.
4. Withdrawal Right & Refunds for Users Living in EU or UK. When you purchase an Unloc Premium subscription, you expressly agree that the subscription will commence immediately on your date of purchase. If you are a consumer in a EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract for purchase for any reason. If you purchased your Unloc Premium subscription using Stripe, Unloc’s payment processor, you can exercise your right of withdrawal by following the instructions for canceling your contract and requesting a refund as described on the support page on our website, unloc.app.
5. Promotions. On occasion, Unloc may offer special promotions or free trial periods (a “Promotion”) for Unloc Premium. Unless specifically noted, these Terms will apply to such Promotions. Any additional terms to these Terms will be disclosed at sign-up or in other communications made available to you prior to sign-up. Restrictions may apply to the availability of Promotions. Certain features and benefits of the full Unloc Premium subscription may not be available or may be limited during the Promotion period. You are solely responsible for reviewing any additional terms governing your use of a Promotion. At the end of the Promotion period, your Unloc Premium subscription will automatically renew and you will be charged the subscription fee (as indicated at sign-up) on a recurring basis. TO AVOID ANY CHARGES AFTER A PROMOTION, YOU MUST CANCEL BEFORE THE END OF THE PROMOTION PERIOD, BY FOLLOWING THE CANCELLATION PROCEDURES IN PARAGRAPH 3 ABOVE (“CANCELING YOUR SUBSCRIPTION”).
6. Operating System and Geographic Limitations. Unloc Premium, and its associated features and benefits, may only be supported on certain operating systems and in certain geographic locations (as Unloc releases from time to time), meaning that if you subscribe to Unloc Premium you may not have access to the features or benefits of Unloc Premium while accessing your Unloc account via a system that is not currently supported by Unloc or in a geographic location where Unloc Premium is not offered. Additionally, the features and benefits of Unloc Premium may vary by operating system and/or country.
7. DISCLAIMER. YOU UNDERSTAND AND AGREE THAT THE UNLOC PREMIUM SERVICE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.
