1. Parties and scope of the agreement.
These general terms and conditions for companies (“Terms”) apply to the Customer's purchase of the Service (as described below) from Unloc AS (”Unloc”), organization number 919 424 508 (the “Agreement”). The “Customer” is the legal entity with an organization number, registered as an Unloc business customer. From time to time, Unloc will make changes to these Terms. Updated version of the Terms will at any time be available on Unloc's website, unloc.app. Only any changes that are materially detrimental to customers will be explicitly reported. In such cases, notification will be in the App (as defined below). Use of the Service after the Terms have been updated shall be deemed to be an acceptance of such new terms. The Terms apply to the Service (as defined below), and all other Unloc services and products, unless a specific agreement is entered into for such services and products.
2. The service.
3. Establishment of the service.
The Service is established by the Customer’s written offer acceptance or by physically/electronically confirming an order with Unloc. Then, the Customer accepts being familiarized with and having accepted the Terms. Persons who place an order with Unloc on behalf of the Customer are expected and assumed to have a valid authorization. After the order has been received, Unloc, with partners (for example, a locksmith with authorization from Unloc), will contact the Customer for further agreement on installation, inspection, establishment and similar of the Service. The Service is activated as soon as practically possible after successful installation.
4. Use of the service and responsibility.
The Customer must inform potential Users that the Service is established with the Customer and that the App can be used to share digital keys and/or open and close doors. If desired, the Customer may request that Unloc share relevant information material. Unloc is only responsible for the operation and quality of the Service and will provide assistance within a reasonable time when needed. Unloc cannot be held liable for downtime or other missing or failing functionality. Digital keys through the App are a supplement to, and not a substitute for, any other Key Apparatus. Unloc is not responsible for Users, or others’, use and sharing of digital keys (including unauthorized access), and any losses or claims that may follow as a consequence. In the event of any knowledge or suspicion of abuse or unauthorized access to the Services, the Customer shall promptly notify the incident with Unloc so that Unloc may consider deactivation and authentication. The Customer and Users may also, at any time, deactivate any of their own shared digital keys. Any claim for compensation from either Unloc or the Customer will only be valid if it can be proven intentional or grossly negligent breach of contract. In addition, the claim will be limited to documented, financial, direct losses as a result of the breach of contract. Direct losses are considered losses that have their cause in default from either Unloc or the Customer under this Agreement. Indirect losses are not subject to any compensation.
5. Pricing and payment terms.
The Customer is responsible for payment of the Service. Current prices for the Service are stated to the Customer at the time of booking. The items the customer pays for will vary from customer to customer. The price items may be (i) hardware, (ii) installation fee, (iii) setup fee and (iv) fixed service/subscription fee (“Subscription“). The customer only pays for price items necessary for the establishment of the Service. Price item (iii) may be wholly or partially waived by Unloc. Unloc may grant reduced Subscription fees for a limited period of time. The Subscription includes Users' access to the Service and App, and the Control Center for administrators — such as the administration of a housing company. The total price, based on the information Unloc has when ordering, is stated to the Customer before the Customer confirms the order. The payment deadline for invoices from Unloc is 14 days, and Subscription are invoiced in advance and annually, unless otherwise agreed in writing.
6. Complaint and termination.
7. Changes and availability.
Unloc has the right to change the Service without prior notice. Any change in the Service that causes the Customer to make changes on its part will be notified to the Customer together with information on when the changes are scheduled to take effect. In the case of software changes, the previous version of the software shall operate for at least two months from the time a new version is made available. If the Customer does not update the software as directed by Unloc, the Service may become temporarily unavailable. Unloc has the right to take any action that may cause interruptions, disruptions or changes to the Service, if deemed necessary for security or operational reasons. Unloc shall, if possible, notify the Customer in the cases mentioned above. Unloc may, at any time and without notice, decide to discontinue all or part of the Service. In such cases, Unloc reserves the right to terminate the Agreement after the Customer has received reasonable notice.
8. Security and fraud.
Unloc is not responsible for unauthorized use of the Service, unless it can be demonstrated that such use has been made possible through hacking or due to gross negligence on the part of Unloc. If unauthorized persons gain access to the Service due to Users giving away access to their phone, or other equipment, to another person, this falls outside the scope of Unloc’s responsibility. Loss, theft, fraud or other unjustified acquisition of the Customer's equipment and / or personal information used to access the Service shall be reported immediately to Unloc. Unloc is not responsible for misuse of loss, theft, fraud or other unjustified acquisition of Customer's equipment and personal information.
9. Hardware warranty.
Hardware is provided to the Customer by various hardware suppliers. What types of hardware vendors Unloc collaborates with can be found on Unloc's website, unloc.app. The individual hardware supplier's warranty terms that apply to the Customer's hardware.
10. Intellectual property rights.
All intellectual property rights in Unloc, App / Control Center / Service remain Unloc's property.
11. Personal data.
Unloc will process all personal data in accordance with applicable law. Unloc's collection, purpose and use of personal data is further regulated in Unloc's privacy statement. The privacy statement can be found on Unloc's website, unloc.app.
12. Disputes and resolution.
The Agreement parties' rights and obligations under the Terms are determined in their entirety by Norwegian law. Disputes between the Customer and Unloc must be resolved amicably. If this is not possible, either party may bring the dispute before the ordinary courts, and the Customer accepts Oslo District Court as the right venue for any dispute arising out of the contractual relationship.
The Customer may, if there are any questions about the Service or incidents related to Unloc, contact Unloc via the Customer's contact person, or via chat and / or contact form at Unloc's website, unloc.app.
Last updated August 1st, 2019.